How we work
Set up before you arrive. Reported until you leave.
Four commitments that hold from one project to the next, and what we carry, agreed in writing before anything starts.
01
A dedicated contact
One named coordinator for each project, reachable through agreed channels with defined response times.
02
Clear scope, clear costs
Every service has a defined perimeter. Supplier costs and our fee are kept transparent and documented.
03
Traceability
Every request is logged, assigned and closed, with a record available to the client.
04
Continuity
Back-up coverage for absences and peak periods, so service never depends on one person.
The sequence
Four steps, from brief to report.
1
Brief
Dates, crew size, who is visiting and what the crew needs ashore. One call or one email.
2
Set-up
Arrival plan, transfers, welcome kit and contacts ready before the first crew member lands.
3
Stay
Requests through one channel, each tracked from the moment it is received to the moment it is closed.
4
Report
Regular summaries of requests and costs for the captain and the management company.
Alongside your yard and your agent
Ashore is ours.
The yard has the yacht. The agent has the port. Everything that happens ashore is ours — the people, the days, the arrangements — from the first arrival to the last departure.